Shipping & Delivery Policy

Effective Date: May 2026

At Export Wear BD, we are committed to providing safe, fast, and reliable delivery services across Bangladesh. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders.

By placing an order through our website or social media platforms, you agree to the terms outlined below.

1. Order Processing

Every order placed with Export Wear BD goes through a careful quality control and processing system before shipment.

Our Process Includes:

Product inspection and quality checking
Verification of product condition and sizing
Secure packaging to prevent damage during delivery
Final review before dispatch

We aim to ensure that every customer receives products in excellent condition.

2. Order Confirmation

For security and accuracy, all orders are confirmed through a phone call, SMS, WhatsApp, or other communication methods before shipment.

Important Notice

Orders are processed only after confirmation
If we are unable to contact the customer, the order may remain on hold for up to 3–5 days
Unconfirmed orders may be automatically canceled

Customers are requested to provide accurate phone numbers and remain available for confirmation.

3. Delivery Coverage

We currently deliver products all across Bangladesh.

Delivery availability may vary in remote or restricted areas.

4. Delivery Partners

To ensure safe and timely delivery, we work with trusted courier and logistics partners, including:

Pathao
SteadFast
Sundarban Courier Service
Jononi Courier Service

Courier partners may vary depending on the customer’s location and delivery requirements.

5. Estimated Delivery Time

Estimated delivery times may vary depending on location, courier operations, weather conditions, public holidays, or other unexpected circumstances.

Estimated Delivery Timeline

Inside Dhaka: 1–3 business days
Outside Dhaka: 2–5 business days

Please note that delivery delays may occasionally occur due to factors beyond our control.

6. Delivery Charges

Delivery charges may vary based on:

Customer location
Product type
Package size or weight
Promotional offers or campaigns

Applicable delivery charges will be shown during checkout or communicated during order confirmation.

7. Receiving Your Parcel

Customers are encouraged to check the parcel carefully at the time of delivery whenever possible.

We Recommend:

Inspecting the package in front of the delivery agent
Verifying product quantity, size, and condition
Reporting any visible damage immediately

If immediate checking is not possible, customers should record a clear unboxing video while opening the parcel.

The unboxing video may be required for claims regarding:

Missing products
Damaged items
Incorrect products
Packaging issues

8. Damaged, Incorrect, or Missing Products

If you receive:

A damaged product
Incorrect item
Missing product or accessories

Please contact us immediately and submit a return or support request as soon as possible.

Claims without proper evidence such as an unboxing video may be difficult to verify.

9. Delivery Delays or Failed Delivery Attempts

Delivery may be delayed due to:

Incorrect address information
Customer unavailability
Courier-related issues
Weather conditions or public holidays
Security or transportation disruptions

If delivery fails due to customer unavailability or incorrect information, additional delivery charges may apply for re-delivery.

10. Customer Responsibilities

Customers are responsible for:

Providing accurate shipping information
Remaining available for confirmation calls
Receiving the parcel within the delivery timeframe
Cooperating with courier personnel when necessary

Export Wear BD will not be responsible for delays caused by incorrect customer information.

11. Policy Updates

Export Wear BD reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice.

Any changes will be updated on this page with a revised effective date.

12. Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Export Wear BD

🌐 Website: exportwearbd.com
📧 Email: info@exportwearbd.com
📞 Phone: +8801940705545
💬 WhatsApp: +8801940705545
📍 Address: Shop 108, Ground Floor
House 583, Anamika Concord Shopping Complex
Shewrapara, Dhaka 1216, Bangladesh.
👍 Facebook: ExportwearBD Facebook Page