Frequently Asked Questions (FAQ)
How can I place an order?
You can place an order directly through our website Export Wear BD by selecting your desired products and completing the checkout process. You may also order through our Facebook page or WhatsApp support.
Do you deliver all over Bangladesh?
Yes, we provide nationwide delivery across Bangladesh through trusted courier partners.
How long does delivery take?
Estimated delivery time:
- Inside Dhaka: 1–3 business days
- Outside Dhaka: 2–5 business days
Delivery time may vary during holidays or due to courier-related delays.
What payment methods do you accept?
We currently accept:
- Cash on Delivery (COD)
- Mobile Banking
- Online Payment Gateway
- Bank Transfer (if applicable)
Can I check the product before payment?
Customers are encouraged to check the parcel in front of the delivery agent whenever possible. If immediate checking is not possible, please record an unboxing video for support purposes.
What should I do if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect product, please contact us immediately within 7 business days and provide proper evidence such as product photos or an unboxing video.
Do you offer returns or exchanges?
Yes, we offer return and exchange facilities according to our Return, Refund, and Exchange Policies.
Eligibility depends on product condition and claim timing.
How can I request a return or exchange?
You must submit a return or exchange request within 7 business days of receiving the product through our official support process or return/exchange form.
Are delivery charges refundable?
Delivery charges are generally non-refundable unless the issue occurred due to our mistake, such as sending the wrong or defective product.
What if I want to exchange a correctly delivered product?
If the product was delivered correctly but you want to exchange it due to size or personal preference, applicable delivery charges may apply.
Can I cancel my order?
Yes, orders can usually be canceled before shipment. Once the order has been dispatched, cancellation may no longer be possible.
What happens if you cannot reach me for order confirmation?
Orders remain on hold for approximately 3–5 days if we cannot contact the customer for confirmation. Unconfirmed orders may be canceled automatically.
How can I contact customer support?
You can contact us through:
Export Wear BD
🌐 Website: exportwearbd.com
📧 Email: info@exportwearbd.com
📞 Phone: +8801940705545
💬 WhatsApp: +8801940705545
👍 Facebook: ExportwearBD Facebook Page