Exchange Policy

Effective Date: May 2026

At Export Wear BD, customer satisfaction is one of our highest priorities. We are committed to providing a fair, transparent, and customer-friendly exchange process to ensure a smooth shopping experience for all our customers across Bangladesh.

If any inconvenience occurs from our side, we will do our best to resolve it quickly and professionally, In Sha Allah.

Please read the following Exchange Policy carefully before requesting an exchange.

1. Exchange for Faulty or Incorrect Products

If you receive a product that is:

• Defective
• Damaged
• Incorrect
• Different from the ordered item

You must submit an exchange request within 7 business days of receiving the product.

In Such Cases:

• Export Wear BD will arrange the return process
• No additional delivery charge will be required from the customer
• A replacement product will be sent after verification

To process your request efficiently, customers may be asked to provide:

• Product images
• Parcel photos
• Unboxing video
• Invoice or order details

2. Exchange for Correctly Delivered Products

If the delivered product matches the order and invoice correctly, but you still wish to exchange it due to:

• Size issue
• Color preference
• Change of mind
• Personal preference

You must submit the exchange request within 7 business days of receiving the product.

Important Notice

For exchanges of correctly delivered products:

• Customers must pay the applicable shipping charge
• Exchange delivery cost may be charged as two-way shipping (2X delivery charge)
• Exchange approval depends on product condition and availability

3. Conditions for Exchange

To qualify for an exchange, the product must:

• Be unused and unwashed
• Have original tags and packaging intact
• Be in resellable condition
• Not be damaged due to customer misuse

Products that do not meet these conditions may not be eligible for exchange.

4. Non-Exchangeable Items

The following products may not be eligible for exchange:

• Used or washed items
• Products without original packaging or tags
• Opened sealed products without defects
• Customized or special-order products
• Clearance or final sale items (unless defective)

5. Exchange Request Time Limit

All exchange requests must be submitted within 7 business days from the delivery date.

Claims submitted after 7 business days:

• May not be accepted
• May become ineligible for exchange support

We encourage customers to check products immediately after receiving them.

6. Verification and Approval

All exchange requests are subject to verification and inspection by our support team.

Export Wear BD reserves the right to:

• Approve or reject exchange requests
• Request additional proof or information
• Refuse exchanges that violate policy conditions

7. Documentation Requirement

To ensure smooth processing, customers must provide accurate information and proper documentation when submitting an exchange request.

Required information may include:

• Order number
• Customer name and phone number
• Product images
• Clear explanation of the issue
• Unboxing video (if applicable)

Providing incomplete or misleading information may delay or cancel the exchange process.

8. Processing Time

Once the returned product is received and verified, the exchange process may take several business days depending on:

• Product availability
• Courier operations
• Location and delivery timelines

Our support team will keep customers informed throughout the process.

9. Contact Information

If you need assistance regarding exchanges, please contact us:

Export Wear BD

🌐 Website: exportwearbd.com
📧 Email: info@exportwearbd.com
📞 Phone: +8801940705545
💬 WhatsApp: +8801940705545
📍 Address: Shop 108, Ground Floor
House 583, Anamika Concord Shopping Complex
Shewrapara, Dhaka 1216, Bangladesh.
👍 Facebook: ExportwearBD Facebook Page