Return & Refund Policy

Effective Date: May 2026

At Export Wear BD, customer satisfaction is very important to us. We aim to provide quality products and a smooth shopping experience for every customer. Please read our Return & Refund Policy carefully before placing an order.

By purchasing from our website, you agree to the terms mentioned below.

1. Return for Faulty or Incorrect Products

If you receive a product that is:

• Damaged
• Defective
• Incorrect
• Different from your order

You may immediately return the product to the delivery agent at the time of delivery without any additional charge.

We strongly recommend checking the product while receiving the parcel.

2. Return for Change of Mind or Other Reasons

If you wish to return a product due to:

• Change of mind
• Product not matching expectations
• Unavailability at delivery location
• Personal preference or dissatisfaction

You will need to pay the applicable delivery charge only.

Delivery Charges for Return

• Inside Dhaka: ৳70
• Outside Dhaka: ৳130

3. Conditions for Return & Exchange

To be eligible for a return or exchange, the following conditions must be met:

• The product must remain unused and unwashed
• Original tags, packaging, and accessories must be intact
• Sealed products must remain unopened unless defective
• Products used for more than one day are not eligible for return
• Products damaged due to customer misuse are not eligible

Export Wear BD reserves the right to reject any return request that does not meet these conditions.

4. Exchange Policy

If any manufacturing defect or issue is found within 7 days of receiving the product, customers may request an exchange.

Please note:

• Defective products may qualify for exchange only
• Refunds may not be applicable after product usage
• Exchange approval depends on product inspection and verification

5. Return Request Procedure

To request a return, refund, or exchange, customers must submit the official return request form within 7 business days of receiving the product.

Important Notice

Requests submitted only through Facebook Messenger, WhatsApp, phone calls, or customer care without completing the official form may not be considered valid.

If you face any issues while submitting the form, please contact our customer support team for assistance.

6. Refund Process

For approved refund requests:

1. The product must first be returned to our warehouse
2. Our team will inspect and verify the product condition
3. Once approved, the refund process will begin

Refunds are generally completed within 7–15 business days depending on the payment method and processing time.

Refunds may be sent through:

• Mobile Banking
• Bank Transfer
• Original payment method
• Other approved methods

7. Response Time

After submitting a return or refund request, our representative will contact you within 1–3 business days.

If you do not receive a response within 3 business days, please contact us directly.

8. Non-Returnable Items

The following items may not be eligible for return or refund:

• Used or washed products
• Products without original packaging or tags
• Sealed products that have been opened without defects
• Clearance, discounted, or promotional items (unless defective)
• Products damaged by customer misuse

9. Cancellation Policy

Customers may request order cancellation before the order is shipped.

Once the product has been dispatched, cancellation requests may no longer be accepted.

10. Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Export Wear BD

🌐 Website: exportwearbd.com
📧 Email: info@exportwearbd.com
📞 Customer Support: +8801940705545
💬 WhatsApp: +8801940705545
📍 Address: Shop 108, Ground Floor
House 583, Anamika Concord Shopping Complex
Shewrapara, Dhaka 1216, Bangladesh.
👍 Facebook: ExportwearBD Facebook Page